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betbajee is clear about what data we collect, how we use it, and what choices you have. Access to our platform and eligibility to hold an account depend on your local law and the eligible regions we serve — this policy sets out exactly what that means for you.
This privacy policy applies to all data collected when you interact with betbajee through our website, mobile browser, or account area. We collect information you give us directly — your name, contact details, and account credentials — alongside technical data such as device type, browser information, and session activity. Payment-related data connected to bKash deposits or Bank Transfer transactions is handled in line with the requirements of those payment rails and is never stored beyond what the transaction record requires. We process your data to operate your account, process deposits and withdrawals, send account notices, and carry out identity checks where required. We do not sell your personal data to third parties. Data may be shared with payment processors like bKash or Bank Transfer partners solely to complete a transaction you initiate. We retain account records for as long as your account remains active and for the period required by applicable rules after closure. Cookies and session trackers are used to keep your account session intact and to understand which parts of the site you visit — you can review cookie settings through your browser. Use of this platform and eligibility to hold an account depend on local law and the eligible regions we operate in.
Not every service connected to your account falls under a single policy. Here is a clear breakdown of what sits inside and outside this document so you know exactly where to look for each area.
All data collected when you log in, update account details, or move between sections of the site is covered here. This includes device and session data generated during your signed-in browsing.
Deposits via bKash or Bank Transfer and withdrawal records are processed under this policy in coordination with those payment rails. We hold only the record needed to reconcile your wallet.
Game content supplied by studios in our lobby — PG Soft, Pragmatic Play, and others — is governed by those providers' own terms. We do not control data processed inside their game clients.
Links or services outside betbajee, including payment apps you open separately, operate under their own privacy terms. Leaving our domain means this policy no longer applies to that session.
You have practical choices about how your data is held and used. If you want to see what information we hold on your account, you can send a request through our support channel and we will provide a summary of the data tied to your registered email. If any detail is wrong — a name spelling, a contact address — you can ask us to correct it and we will update the record. You can also raise a question about how a specific piece of data is being used, and we will respond with a clear explanation of the purpose and legal basis. Requests to close an account and delete associated data are handled in line with applicable retention rules; we will confirm what can be removed immediately and what must be kept for the required period. All requests should come through the support route published on the site — we do not accept data requests over social media.
Send a data access request via our support email. We will share a summary of the personal information held on your registered account, including contact details and transaction history.
If your name, email, or contact information is recorded incorrectly, contact support with the correction. We update the record and confirm when the change is live.
Not sure why we hold a certain piece of information? Ask through the support route and we will explain the purpose, the legal basis, and how long we keep it.
You can ask us to close your account and remove data that is not subject to a retention requirement. We will confirm which records are deleted and which must be kept under applicable rules.
If you have a question about this policy, a data request, or a concern about how your information has been handled, use the contact routes below. All routes are published on the betbajee site.
Send your privacy or data request to our published support email address. Include your registered account email so we can locate your record and respond accurately.
The live chat on betbajee connects you directly with the support team. Use it to ask a quick question about your account data or to start a formal data request.
The Help section of your signed-in account area lists the current contact options and explains what information to include when raising a data or privacy concern.
We apply standard security measures to data stored on your account and to data transmitted during bKash or Bank Transfer sessions. Passwords are hashed and not stored in plain text. Session tokens expire after inactivity. Our cookie use is limited to what is needed to keep your session active and to understand aggregate site navigation — no behavioural advertising cookies are set without your consent. If you believe your account has been accessed without your permission, contact support immediately through the live chat or email route published on the site.
Account data is kept while your account is active and for the period required after closure. Payment records tied to bKash or Bank Transfer transactions are retained for the minimum period required by applicable rules, then removed.
Session cookies keep your login intact across pages. Analytics cookies help us understand which parts of the site are visited most. You can adjust cookie behaviour in your browser settings at any time.
Passwords are stored as hashes. Session tokens expire on inactivity. If you notice any account activity you did not initiate, use the published support route to raise it immediately — do not wait.
When this policy changes in a material way, we post a notice on the site and send a message to your registered email. Continuing to use your account after that notice means you have seen the updated terms.
Straightforward answers to the questions we hear most often about how betbajee handles personal data and what your rights are under this policy.
We collect the details you enter during registration — name, email address, and contact information — along with device and session data generated when you use the site. Payment-related data for bKash or Bank Transfer transactions is recorded only to the extent needed to process and reconcile those transactions.
We do not sell your data. We share information with payment processors — such as bKash or Bank Transfer partners — only to complete a transaction you start. Game content studios in our lobby process data inside their own systems under their own terms, which are separate from this policy.
Send a data access request to our published support email, including your registered account email address. We will prepare a summary of the personal information we hold and send it back to you through the same channel.
Yes. Contact support through the live chat or email route on the site and request account closure and data deletion. We will confirm which records can be removed straight away and which must be kept for the period required under applicable rules.
Access to the platform and eligibility to hold an account depend on your local law and the eligible regions we operate in. If local rules in your area restrict or prohibit online betting and gaming services, those rules apply to you regardless of this privacy policy.
When we make a material change to this policy, we post a notice on betbajee and send a message to your registered email address. The updated policy takes effect from the date shown in the notice. Reviewing the policy page after receiving that notice is the reliable way to see exactly what changed.